Call for Papers

CfP special issue on "Service oriented e-business development"

No longer accepting submissions

Guest Editors

  • Doug Vogel, Harbin Institute of Technology
  • Jing Zhao, China University of Geosciences
  • Zhen Zhu, China University of Geosciences
  • Xitong Guo, Harbin Institute of Technology
  • Jianqing Chen, University of Texas at Dallas


We are witnessing a transition from a goods oriented economy to a services oriented economy. Service has become increasingly prevalent and important for E-business development in the world economy, especially for emerging economies. As a firm attempts to move from goods to services, managers should rethink service-oriented E-business strategies and operations through transiting to services management for their portfolio of resources and capabilities. Business practices have shown new ways and innovative behaviors in IS usage, marketing development, and service operations for improving service-oriented E-business. It provides opportunities as well as challenges for E-business practices and research. Service oriented E-business best practices, standards, processes, security, big data analytics, computing formalisms, business models, etc. are important issues that deserve exploration.

The purpose of this special issue is to bring together innovative research in the areas of service engineering, operations management and marketing design to develop cumulative knowledge.

Central issues and themes

Possible topics of submissions include, but are not limited to:

  • Electronic Word of Mouth and Internet-enabled service innovation
  • Consumer online behavior in service operations
  • Digital product and service pricing
  • Social network structures and marketing mechanisms
  • IT-enabled healthcare services
  • Impact of e-services on firm performance
  • “Big data” and Internet-enabled services
  • Business models in service and their impact
  • Collaborative governance in E-business
  • Service provider-customer relationship management
  • Service oriented business model

We further welcome contributions addressing related topics not listed above (please contact the special issue editors in that case to discuss the fit prior to submission).

All papers will be peer reviewed and should conform to Electronic Markets' publication standards. Electronic Markets is a SSCI-listed journal and supports methodological and theoretical pluralism, i.e. empirical or theoretical work, qualitative research and design science are all welcome by the journal. If you would like to discuss any aspect of the special issue, please contact the guest editors.


All papers must be original, not published or under review elsewhere. Papers must be submitted via our electronic submission system at

Instructions, templates and general information are available at

Please note the preferred article length must be in a range of 3,500 to 6,500 words.

Submission Deadline: November 30, 2015