Call for Papers

Deadline extension - CfP special issue on "Digital services for consumers"

No longer accepting submissions

Guest Editors

  • Jan Marco Leimeister, University of St.Gallen, Switzerland  
  • Hubert Österle, University of St.Gallen, Switzerland
  • Steven Alter, University of San Francisco, USA


Mobile computing, high speed communication, internet of things, and a plethora of services available through several devices changes the way we live. This is a huge potential but also challenge for consumers as well as enterprises. What services are useful, which are fun to use? How to handle complexity of different offerings? What services does she or he really need? What services around product offerings are most beneficial for which purpose? Which services work best for digital natives and digital immigrants? What are underlying mechanisms for explaining successful design, use and effects of digital services for consumers?
Service innovations, new ways of service creation, orchestration and consumption, using and creating vast amounts of openly available or user-generated data offer great potential for improving everyday life of large parts of our society. Examples range from healthcare (with e.g. offerings such as to new business models and ways of value creation and value capturing become critical, as a big opportunity, but also as a challenge for enterprises and other organizations.
Electronic services via the web emerge for all areas of life, e.g. entertainment, communication, shopping, household, health, mobility, job, and finance.

Papers are welcome in the following research fields:

  • Service markets for providers and consumers
  • Service innovation
  • Methods, models & tools for designing and developing consumer services
  • Entrepreneurship, business and service models for consumer solutions
  • Business-, service- and operating models for consumer solutions
  • Management of consumer data
  • Consumer technologies
  • Consumer behavior
  • Service (Eco-) systems for consumer solutions
  • Methodological and theoretical pluralism is part of the journals policy

We welcome submissions using quantitative or qualitative methods, e.g. case studies, prototypes, classifications and frameworks. We also would like to encourage submissions of interdisciplinary work by authors from different areas. If authors have any questions regarding suitability of their work for this special issue, whether topical or methodological, they should not hesitate to contact (one of) the guest editors.

Contact addresses

Jan Marco Leimeister
Hubert Österle 
Steven Alter  
or editors(at)

Important deadlines

New: Deadline Extension: June 10, 2013