Top 10 Cited Articles

The Top 10 most cited articles of Electronic Markets from the past ten years based on a citation analysis of Google Scholar data are:

1. Gretzel, U., Sigala, M., Xiang, Z. & Koo, C. (2015). Smart tourism: foundations and developments. (Cited by 2323)
   
   
2. Janiesch, C., Zschech, P., & Heinrich, K. (2021). Machine learning and deep learning. (Cited by 1570)
   
   
3. Huotari, K. & Hamari, J. (2016). A definition for gamification: anchoring gamification in the service marketing literature. (Cited by 1248)
   
   
4. Akter, S. & Fosso-Wamba, S. (2016). Big data analytics in E-commerce: a systematic review and agenda for future research. (Cited by 937)
   
   
5. Hein, A., Schreieck, M., Riasanow, T., Soto Setzke, D., Wiesche, M., Böhm, M., & Krcmar, H. (2020). Digital platform ecosystems. (Cited by 878)
   
   
6. Adam, M., Wessel, M. & Benlian, A. (2021) AI-based chatbots in customer service and their effects on user compliance. (Cited by 806)
   
   
7. Neuhofer, B., Buhalis, D. & Ladkin, A. (2015). Smart technologies for personalized experiences: a case study in the hospitality domain. (Cited by 727)
   
   
8. Alt, R., Beck, R. & Smits, M. T. (2018). FinTech and the transformation of the financial industry. (Cited by 325)
   
   
9. Beverungen, D., Müller, O., Matzner, M., Mendling, J., & vom Brocke, J. (2017). Conceptualizing smart service systems. (Cited by 509)
   
   
10. Hofmann, P., Samp, C., & Urbach, N. (2019). Robotic process automation. (Cited by 290)

Last update: April 29, 2024