Volume 27, Issue 4

General research

Editorial
Electronic Markets on transaction costs

Rainer Alt

Obituary
Remembering Arnold Picot

Rolf T. Wigand

Research Paper - General Research
Customer lifetime network value: Customer valuation in the context of network effects
Miriam Däs, Julia Klier, Mathias Klier, Georg Lindner and Lea Thiel

Research Paper - General Research
Do product returns hurt relational outcomes? Some evidence from online retailing
Gianfranco Walsh and Daniel Brylla

Research Paper - General Research
Effectiveness of product return-prevention instruments: Empirical evidence
Gianfranco Walsh and Michael Möhring

Research Paper - General Research
Evaluating the use of internet search volumes for time series modeling of sales in the video game industry
Jukka Ruohonen and Sami Hyrynsalmi

Research Paper - General Research
Getting a job via career-oriented social networking markets

Ricardo Buettner

Research Paper - General Research
The data quality improvement plan: Deciding on choice and sequence of data quality improvements
Dominikus Kleindienst

All abstracts and papers are available on SpringerLink.