Volume 26, Issue 2

General research

Editorial
Electronic Markets on the impact factor

Rainer Alt, Carsta Militzer-Horstmann and Hans-Dieter Zimmermann

Research Paper - General Research
Determining profit-optimizing return policies – a two-step approach on data from taobao.com
Wenyan Zhou and Oliver Hinz

Research Paper- General Research
The governance strategies for public emergencies on social media and their effects: A case study based on the microblog data
Angelica Cuylen, Lubov Kosch and Michael H. Breitner

Research Paper - General Research
Structural analysis of value creation in software service platforms
Netsanet Hail and Jörn Altmann

Research Paper - General Research
The ambiguous identifier clustering technique
Michael Scholz, Markus Franz and Oliver Hinz

Research Paper - General Research
Constructing online switching barriers: Examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali, Bang Nguyen, Dilip S. Mutum and Amrul Asraf Mohd-Any

Position Paper - General Research
Big data analytics in E-commerce: A systematic review and agenda for future research

Shahriar Akter and Samuel Fosso Wamba

All abstracts and papers are available on SpringerLink.