Volume 21, Issue 4
General research
Editorial
Editorial 21/4
Hubert Österle and Karen Heyden
Research Paper - General Research
Service integrators in business networks—the importance of relationship values
Bernd Heinrich, Gregor Zellner and Susanne Leist
Research Paper - General Research
Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences
Jamie Carlson and Aron O´Cass
Research Paper - General Research
Product type and consumers' perception of online consumer reviews
Soonyong Bae and Taesik Lee
Research Paper - General Research
Online buying perceptions in Spain: can gender make a difference?
Sonia San Martín and Nadia H. Jimenez
Access options
All abstracts and papers are available on SpringerLink.