Volume 19, Issue 2/3
Special issues on "Internet of things" and "eCRM" as well as general research
Editorial
Editorial 19/2-3
Hubert Österle and Karen Heyden
Preface
Preface to the focus theme on eCRM
Nicholas C. Romano and Jerry L. Fjermestad
Research Paper - Special Issue
Collaborative e-product development and product innovation in a demand-driven network: the moderating role of eCRM
Pierre Hadaya and Luc Cassivi
Research Paper - Special Issue
The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management
Yujong Hwang
Preface
Preface to the focus theme section: ‘Internet of things’
Elgar Fleisch, Sanjay Sarma and Frédéric Thiesse
Research Paper - Special Issue
Benchmarking RFID profitability in complex retail distribution systems
Christoph Goebel and Oliver Günther
Research Paper - Special Issue
The impact of RFID on management of returnable containers
Lars Thoroe, Adam Melski and Matthias Schumann
Research Paper - Special Issue
The value of RFID for RTI management
Alexander Ilic, Jason W. P. Ng, Paul Bowman and Thorsten Staake
Research Paper - Special Issue
The effects of privacy concerns and personal innovativeness on potential and experienced customers’ adoption of location-based services
Heng Xu and Sumeet Gupta
Research Paper - General Research
Who wins when price information is more ubiquitous? An experiment to assess how infomediaries influence price
Michael F. Gorman, Wm. David Salisbury and Ike Brannon
Research Paper - General Research
Information search and paid results — proposition and test of a hierarchy-of-effect model
Claire Gauzente
Access options
All abstracts and papers are available on SpringerLink.