Social Information Systems Minitrack - HICCS 51
For more information about the Special Issue, please have look on the Call for Papers.
Research Paper
Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media
Niklas Kühl, Marius Mühlthaler, Marc Goutier
Research Paper
How affordances of chatbots cross the chasm between social and traditional enterprise systems
Emanuel Stoeckli, Christian Dremel, Falk Uebernickel & Walter Brenner