For more information about the Special Issue, please have look on the Call for Papers.

Research Paper
Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media
Niklas Kühl, Marius Mühlthaler, Marc Goutier

Research Paper
How affordances of chatbots cross the chasm between social and traditional enterprise systems

Emanuel Stoeckli, Christian Dremel, Falk Uebernickel & Walter Brenner