Volume 21, Issue 4

Editorial
Editorial 21/4

Hubert Österle and Karen Heyden

Research Paper - General Research
Service integrators in business networks—the importance of relationship values
Bernd Heinrich, Gregor Zellner and Susanne Leist

Research Paper - General Research
Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences
Jamie Carlson and Aron O´Cass

Research Paper - General Research
Product type and consumers' perception of online consumer reviews
Soonyong Bae and Taesik Lee

Research Paper - General Research
Online buying perceptions in Spain: can gender make a difference?
Sonia San Martín and Nadia H. Jimenez