Volume 19, Issue 2/3

Focus Theme Sections on "Internet of Things" and "eCRM" as well as General Research

Editorial
Editorial 19/2-3

Hubert Österle and Karen Heyden

Preface
Preface to the focus theme on eCRM

Nicholas C. Romano and Jerry L. Fjermestad

Research Paper - Special Issue
Collaborative e-product development and product innovation in a demand-driven network: the moderating role of eCRM
Pierre Hadaya and Luc Cassivi

Research Paper - Special Issue
The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management
Yujong Hwang

Preface
Preface to the focus theme section: ‘Internet of things’

Elgar Fleisch, Sanjay Sarma and Frédéric Thiesse

Research Paper - Special Issue
Benchmarking RFID profitability in complex retail distribution systems
Christoph Goebel and Oliver Günther

Research Paper - Special Issue
The impact of RFID on management of returnable containers

Lars Thoroe, Adam Melski and Matthias Schumann

Research Paper - Special Issue
The value of RFID for RTI management
Alexander Ilic, Jason W. P. Ng, Paul Bowman and Thorsten Staake

Research Paper - Special Issue
The effects of privacy concerns and personal innovativeness on potential and experienced customers’ adoption of location-based services
Heng Xu and Sumeet Gupta

Research Paper - General Research
Who wins when price information is more ubiquitous? An experiment to assess how infomediaries influence price
Michael F. Gorman, Wm. David Salisbury and Ike Brannon

Research Paper - General Research
Information search and paid results — proposition and test of a hierarchy-of-effect model
Claire Gauzente

Access options

All abstracts and papers are available on SpringerLink.